Return Policy – www.filigrana.pl store

1. Return Period 

A 14-day return policy applies. This means you have 14 days from the date of receiving the item to request a return. 

2. Return Conditions 

For a return to be accepted, the item must: 

• be in the original condition in which it was received, 
  
• show no signs of use, 
  
• have original tags, 
  
• be packed in its original packaging, 
  
• be supported by a receipt or proof of purchase. 
  

3. Return Procedure 

To initiate a return: 

• contact us at: filigrana@patora.eu
  
• return shipments should be sent to the address: 
  

PATORA WOOD ART Spółka z o. o. Address: Glinno 61, 64-300 Nowy Tomyśl 

After sending the return: 

• you will receive information from us regarding its acceptance
• if the item is not damaged, a refund will be issued

Note: Items sent without prior notification of return will not be accepted. 

4. Contact 

If you have any questions about returns, please contact us: 📧 filigrana@patora.eu

5. Damages and Issues 

Upon receiving your order: 

• check the item, 
  
• in case of defects, damages, or incorrect delivery, contact us immediately so we can assess the situation and offer a solution. 
  

6. Exceptions – Non-returnable Items 

The following items are not eligible for return: 

• custom products (e.g., made to order, personalized), 
  
• personal care products (e.g., cosmetics), 
  
• sale items, 
  
• gift cards. 
  

If you have any doubts about a specific product, please contact us. 

7. Exchanges 

The easiest way to exchange a product is to: 

1. make a return, 
   
2. place a new order for the desired product after the return has been accepted. 
   

8. Right of Withdrawal (EU) 

If the item was shipped to the European Union, you have the right to withdraw from the contract within 14 days – without giving a reason. 

The return conditions remain the same as in point 2. 

9. Refunds 

After receiving and inspecting the returned item: 

• we will inform you about the acceptance or rejection of the return, 
  
• if the return is accepted, funds will be automatically refunded to your original payment method within 10 business days. 
  

Note: Your bank or credit card operator may need additional time to process the refund. 

If more than 15 business days have passed since the return was approved, please contact us: 📧 szymon.patora@patora.eu