TERMS AND CONDITIONS
OF THE ONLINE STORE WWW.FILIGRANA.PL

Effective
from 10.10.2025, last modified: 10.10.2025
I.
GENERAL PROVISIONS

1. 
   The
   online store www.filigrana.pl
   is operated by:
   Company
   name: PATORA WOOD ART SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
   
   
   National Court Register (KRS): 0001181044
   
   Tax Identification Number (NIP): 7881996812
   
   National Official Register of Business Entities (REGON): 30277606600000
   
   Registered office address: Glinno 61, 64-300 Nowy Tomyśl
   
   E-mail address: filigrana@patora.eu
   Phone number: [enter phone number] * *-call
   charge according to operator's tariff.
2. 
   These
   Terms and Conditions define the rules for using the online store, placing
   orders, goods delivery, payments, and complaint
   procedures.
3. The
   store sells to both consumers and
   entrepreneurs/companies/interior designers. The Customer may place
   orders for private or professional purposes.
4. Using
   the store means accepting the terms and conditions and the privacy policy.

II.
AGREEMENTS FOR ELECTRONIC SERVICES

1. 
   The
   provision of electronic services is voluntary and available 7 days a
   week, 24 hours a day.
2. The
   agreement for electronic services may include:
   
   maintaining
   an account in the store,
   sending
   newsletters,
   enabling
   the order placement process.
   
3. Account
   registration is optional. Registration requires providing basic contact
   information and an e-mail address. After registration approval,
   the account is created, which constitutes the conclusion of an agreement for
   electronic services for account maintenance.
4. The
   newsletter is sent only to customers who have voluntarily
   consented. Unsubscription is possible at any time via a
   link in the e-mail or by e-mail contact.
5. Placing
   an order via the order form in the store constitutes an offer to
   conclude a sales agreement. Confirmation of order acceptance
   by the Seller via e-mail means the conclusion of a sales
   agreement.
6. The
   Seller may block access to services in case of actions
   violating the terms and conditions or the security of the store.
   
   III.
   TECHNICAL REQUIREMENTS
   1. 
      To
      use the store, the following are necessary:
      
      a device
      with internet access,
      an internet
      browser,
      an active
      e-mail account.
      
      
   2. The
      Customer may correct errors in the order until it is approved
      with the "Order and Pay" button. After placing
      the order, corrections are possible via e-mail or phone.
   3. Confirmation
      of order acceptance is sent to the Customer's e-mail address.
      Order correction is possible within 24 hours of placement.

   
   IV.
   TERMINATION OF THE AGREEMENT FOR ELECTRONIC SERVICES

   1. 
      Agreements
      for account maintenance and newsletter sending are
      indefinite-term agreements. The Customer may terminate them by unsubscribing in
      the account or via e-mail.
   2. The
      Seller may terminate the agreement immediately in case of
      unlawful actions or violations of the terms and conditions.

   
   V.
   COMPLAINTS REGARDING ELECTRONIC SERVICES

   1. 
      The
      Seller undertakes to ensure the proper functioning of the store and to remove
      irregularities reported by Customers.
   2. Complaints
      in this regard should be sent to the e-mail filigrana@patora.eu
      or by phone.
   3. The
      Seller will respond to the complaint within no more than 14 days
      from its submission.

   V I.
   PRODUCT COMPLAINTS 

   1. The Seller undertakes to consider complaints within no more than 14 calendar days from their submission. 
   2. Complaints in this regard should be sent to the e-mail filigrana@patora.eu or by phone. 
      
      VII.
      SALE

   1.
   Terms of concluding a sales agreement

   1. 
      Information
      about goods on the store's website is for informational purposes and does not
      constitute an offer within the meaning of the Civil Code.
   2. Prices
      are given in Polish zlotys and include VAT. Delivery costs
      are given during the order placement process.
   3. Orders
      can be placed via:
      
      order
      form in the store,
      e-mail
      filigrana@patora.eu
      
   4. The
      Seller confirms order acceptance via e-mail. The confirmation
      contains order details and signifies the conclusion of a sales agreement.
   5. The
      validity period of a placed order is 7 days. Failure to pay or
      contact from the Customer results in order cancellation.
   6. Ownership
      of the goods passes to the Customer at the moment the full amount
      is credited to the Seller's account.
   7. Entrepreneurs
      providing a NIP may receive a VAT invoice. Lack of data prevents
      issuance of an invoice.

   2.
   DELIVERY METHODS

   
   2.1.
   Delivery of ordered goods is carried out by a courier or transport
   company specialized in delivering shipments within Poland and the European Union. Personal collection at the company's registered office is also possible. All shipments are delivered "door to door," i.e., to the first architectural obstacle.
   2.2.
   The Customer selects the delivery method during order placement.
   2.3.
   Delivery costs are indicated during order placement and
   depend on the type of goods and the chosen delivery method.
   2.4.
   In the case of payment by bank transfer or electronic payment, the order
   fulfillment time is counted from the moment the payment is credited
   to the Seller's account.
   2.5.
   In the case of "cash on delivery" payment, the fulfillment time is counted
   from the moment the sales agreement is concluded until the goods are assembled and
   shipped.
   2.6.
   The Seller reserves the right to change or temporarily disable
   certain delivery methods.
   2.7.
   Upon delivery of the shipment, the Customer is obliged to check the condition
   of the shipment before accepting it. In case of damage, the carrier
   should draw up a damage report.
   2.8.
   The Seller selects the carrier at its discretion. Partner companies: DPD, InPost, DHL, and other courier
   carriers.
   2.9.
   Delivery to some EU regions, including islands, may involve
   additional transport costs. The Customer will be informed of the
   additional charge and may withdraw from the agreement or pay
   the additional amount.
   
   3.
   PAYMENT METHODS
   3.1.
   The Seller offers the following payment methods:

   1. 
      Traditional
      bank transfer:
      
      
      Bank: [enter bank]
      
      
      Account number: [enter account number]
   2. Electronic
      payments using payment intermediaries (e.g.,
      Przelewy24, PayU).
   3. Payment
      cards: Visa, MasterCard.

   
   3.2.
   Payment methods may be changed or temporarily disabled.

   
   3.3.
   Complaints regarding payments should be directed to the relevant
   payment intermediary.

   
   3.4.
   In case of failure to make payment within the specified deadline,
   the Seller may set an additional deadline or withdraw from the sales
   agreement.

   
   4.
   Complaints and warranty

   1. 
      The
      Customer may submit complaints regarding the goods within 2 years from the date
      of delivery.
   2. Defective
      or non-compliant goods may be complained about via e-mail or
      by letter to the Seller's registered office address.
   3. The
      Seller will respond to the complaint within 14 working days.
   4. Details
      of the complaint procedure and withdrawal from the agreement are regulated by
      the provisions of the Consumer Rights Act.

   
   
   
   
   
   
   

   VII.
   FINAL PROVISIONS

   1. 
      Agreements
      concluded through the store www.filigrana.pl
      are subject to Polish law and are in Polish or English.
   2. Disputes
      are resolved amicably in the first instance. In case of lack of agreement,
      the court competent for the Seller's registered office shall have jurisdiction.
   3. Possibility
      of using out-of-court dispute resolution methods:
   • 
     Voivodeship
     Inspectorate of Trade Inspection in Poznań
     
     
     Al. Marcinkowskiego 3, 61-745 Poznań
     
     
     Phone: (61) 850 73 55
     
     
     E-mail: sekretariat@poznan.wiih.gov.pl
     
     
     Website: https://poznan.wiih.gov.pl
   • UOKiK,
     Delegation in Poznań
     
     
     ul. Roosevelta 42, 60-829 Poznań
     
     
     https://uokik.gov.pl
   • EU
     dispute resolution platform:
     
     
     https://ec.europa.eu/consumers/odr/
   1. 
      These
      Terms and Conditions are effective from [enter date] and may be amended.
      The current version is available on the store's website.
   2. Changes
      to the terms and conditions do not affect the rights of Customers who placed
      orders before their entry into force.
   3. The
      Terms and Conditions can be retained, printed, downloaded in PDF format, or saved
      on another medium. Link to PDF (TERMS AND CONDITIONS)