ELIS L

3-7 business days

ELIS S

• 58mm x 32mm x 22mm

• Weight:

• 21g

• Mounting: 2x M4 Thread

• Hole spacing: 32mm

ELIS M

• 110mm x 32mm x 22mm

• Weight:

• 30g

• Mounting: 2x M4 Thread

• Hole spacing: 64mm

ELIS L

• 162mm x 32mm x 22mm

• Weight:

• 62g

• Mounting: 2x M4 Thread

• Hole spacing: 96mm

Vintage Oak - oak wood

Natural Oak - oak wood

Sage Green - ash wood

Crimson Red - ash wood

Kashmir - ash wood

Raw / Surowy - oak wood

Vintage Oak

Vintage stained oak.
Warm wood color highlighted with darkening stain. Walnut type stain.

Natural Oak

Natural oak finished with acrylic lacquer. Natural oak color.

Sage Green

Color similar to: U604 ST9 — Reed Green

NCS S5010-G30Y

RAL 7033

Crimson Red

Color similar to: U399 ST9 — Garnet Red

NCS: S7020-R.

RAL: 3005

Kashmir

Similar to U702 ST9 — Cashmere Grey

RAW

Natural, unlacquered oak wood. For self-finishing.

ELIS S

.STEP - download

.OBJ - download

.3DS - download

ELIS M

.STEP - download

.OBJ - download

.3DS - download

ELIS L

.STEP - download

.OBJ - download

.3DS - download

Delivery and Returns:

Shipping and Returns Policy – www.filigrana.pl

1. Delivery Area

We deliver to:

• 
  Poland – via courier and transport companies,
  
• 
  European Union – with additional costs for selected locations (e.g., islands, hard-to-reach regions).
  

Personal pickup is also available at the company's headquarters: Glinno 61, 64-300 Nowy Tomyśl

2. Order Processing Time

• 
  Orders paid by bank transfer or online – are processed after the payment is credited.
  
• 
  Cash on delivery orders – are processed after order confirmation.
  
• 
  Standard processing time is 3–7 business days, depending on product availability and selected delivery method.
  
• 
  For custom-made or personalized products, the processing time may be longer – information about the deadline is available on the product page.
  

3. Delivery Costs

• 
  Delivery cost depends on:
  
• 
  product type (size, weight),
  
• 
  selected delivery method,
  
• 
  recipient's location.
  
• 
  The exact amount is provided during checkout.
  
• 
  For deliveries outside Poland – the cost may be determined individually after contacting customer service.
  

4. Delivery Methods

• 
  Courier companies: DPD, InPost, DHL, and other carriers.
  
• 
  Specialized transport: for large or delicate shipments.
  
• 
  Personal pickup: by prior appointment.
  

All shipments are "door to door" – to the first architectural obstacle.

5. Tracking Shipments

After dispatch, the Customer receives:

• 
  consignment note number,
  
• 
  tracking link (if available).
  

6. Receipt of Shipment

• 
  The Customer is obliged to check the condition of the shipment upon receipt.
  
• 
  In case of damage to the packaging or goods, you should:
  
• 
  draw up a damage report with the courier,
  
• 
  immediately contact customer service.
  

7. Delays and Delivery Problems

In case of delays or delivery problems:

• 
  please contact us at: filigrana@patora.eu
  
• 
  we will make every effort to resolve the situation as quickly as possible.
  

8. Changes and Limitations

The Seller reserves the right to:

• 
  change available delivery methods,
  
• 
  temporarily disable selected options,
  
• 
  individually determine delivery conditions for unusual orders.

9. Returns

Returns Policy – Filigrana.pl

Right of Withdrawal

In accordance with applicable European Union law, a consumer customer has the right to withdraw from a distance contract without giving a reason within 14 calendar days from the date of receipt of the order.

To exercise the right of return, please send us a statement of withdrawal (e.g., by email to: [insert email address here]) and return the product to the following address:

Filigrana [headquarters/warehouse address]

The refund will be made immediately, no later than 14 days from the date of receipt of the returned goods or proof of their return.

Return Conditions

• 
  The returned product must not show signs of use or be damaged.
  
• 
  The product should be returned in its original packaging, in a manner that protects it from damage.
  
• 
  The costs of returning the product are borne by the Buyer, unless the return is due to a store error (e.g., the wrong or defective product was sent).
  

Custom-made Products

Handles made in the Custom option (individual order – e.g., in a non-standard color, size, or finish) are not subject to return or exchange, in accordance with Article 38 of the Consumer Rights Act.

Complaints

If the product received is defective, damaged in transit, or not as ordered, please contact us at [email address].

We will process complaints promptly, no later than within 14 calendar days.